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  • Home
  • Frequently Asked Questions
    • Logging into the Control Panel
    • Changing Name Servers of a Domain Name
    • Managing DNS Resource Records
    • Using the Web Hosting Service
    • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
    • Transferring a Domain Name from Another Registrar to Answerable.com
    • Domain / URL Forwarding
    • Customer Control Panel Guide
    • Registering and Managing Child Name Servers
    • Using the DNS Service
    • DNS and types of Resource Records Answerable.com allows
    • Using the Free Email Service
    • Listing, Searching and Managing Domain Name Registration Orders
    • Uploading Content to your Website
    • Moving or Pushing a Domain Name from one Customer Control Panel to another
    • What are the permitted Countries of Operation?
  • Logging into the Control Panel
  • Domain Names
    • Listing, Searching and Managing Domain Registration Orders
    • Changing Name Servers of a Domain Name
    • Managing Whois or Contact Details of Domain Names
      • Modifying the Whois (Contact Details) of Domain Names
      • Modifying the Whois / Contact Details of a .UK Domain Name
      • Managing Contacts from within the Customer Control Panel
      • Hiding Contact Details through Privacy Protection in the Whois of a Domain Name
        • Defining Privacy Protection
        • How can People Contact you if you Enable Privacy Protection for your Domain Name?
        • Purchasing / Renewing Privacy Protection
        • Enabling/Disabling Privacy Protection for a Domain Name
        • How can you Enable/Disable Privacy Protection of Multiple Domain Names?
      • Resellers: Controlling the display of your Brand Name in the Whois Lookup Results for .COM / .NET Domain Names
      • Checking the Whois for a Domain Name
      • Hiding/Publishing Registrant Organization in the Whois of a Domain Name
      • Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name
      • Hiding/Publishing Contact Details in the Whois of a .CA Domain Name
    • Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
    • GDPR
      • What is GDPR?
      • Managing GDPR Protection settings
    • Transferring a Domain Name
      • Confirming if a Domain Name can be Transferred
      • Transferring a Domain Name from Another Registrar to Answerable.com
        • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
        • Transferring your Domain Name
        • Transferring a .UK Domain Name
        • Bulk Transfer
        • Cancelling a Domain Name Transfer
        • Important - Domain Name Transfer Caveats
      • Transferring a Domain Name from Answerable.com to Another Registrar
        • Transferring a Domain Name to Another Registrar
        • Transferring a .UK Domain Name to Another Registrar
        • IMPORTANT: Domain Name Transfer Caveats
        • Fast Transfer
          • What is fast transfer?
          • How do I opt-in my domain name for Fast Transfer?
          • How do I find and opt-out names from the Fast Transfer service?
      • Domain Name Transfer Caveats
        • Understanding the Status of a Domain Name Transfer
        • Lost One Year when Transferring a Domain Name from One Registrar to Another
        • Domain Name Transfer Completed but Domain Name is Still Inactive
      • Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain Name
    • Deleting a Domain Name
    • Protecting/Locking a Domain Name
    • Domain Protect+
    • Registering and Managing Child Name Servers
    • Suspending / Unsuspending Domain Names
      • Suspending / Unsuspending a Domain Name
      • Bulk Suspension / Unsuspension of Domain Names
    • Renewing Domain Names
      • Renewing a Domain Name
      • Bulk Renewal of Domain Names
      • Understanding Domain Name Expiry and Display of a Parking Page
    • Domain Name System Security Extensions (DNSSEC)
      • What is DNSSEC?
      • Adding Delegation Signer (DS) Records
      • TLDs supporting DNSSEC
    • Domain Name Registration Default Settings
    • Viewing Action History
    • Restoring a Deleted Domain Name from the Redemption Grace Period
    • Domain Name Registration Caveats
      • Overview of TLDs (Domain Name Extensions)
      • Interpreting Domain Name Check Availability Results
      • Interpreting Order Locked In Processing Messages
      • Support for Internationalized Domain Names (IDN)
      • .ASIA Domain Name Rules/Requirements
      • .CA Domain Name Rules/Requirements
      • .CO Domain Name Rules/Requirements
      • Understanding .EU Domain Names
        • .EU Domain Name Rules/Requirements
        • Understanding .EU Domain Name Contacts
      • .JOBS Domain Name Rules/Requirements
      • .ME Domain Name Rules/Requirements
      • .MOBI Domain Name Rules/Requirements
      • .NAME Domain Name Rules/Requirements
      • .NZ Domain Name Rules/Requirements
      • .PRO Domain Name Rules/Requirements
      • .PW Domain Name Rules/Requirements
      • .SC Domain Name Rules/Requirements
      • .TEL Applications
      • .TEL Domain Name Rules/Requirements
      • .UK Domain Name Rules/Requirements
      • .US Domain Name Rules/Requirements
      • .VC Domain Name Rules/Requirements
      • .CO.ZA Domain Name Rules/Requirements
      • .IN Restricted Email List
      • Identifying CentralNic Domains
      • Premium Domains
      • Sunrise Period
      • Identifying New gTLD Extensions
      • New gTLD Wishlist
    • Whois Data Verification
    • Whois Data Reminders
    • DNS
    • Domain / URL Forwarding
    • Domains Product Maintenance Notices
  • Hosting
    • Single Domain Linux Hosting
      • Accessing your Single Domain Linux Hosting Package
      • IMPORTANT: cPanel Single Domain Linux Hosting Package User Guide
      • RESELLERS: Read this to Setup your Single Domain Linux Hosting Business
    • Single Domain Windows Hosting
      • Accessing your Single Domain Windows Hosting Package
      • IMPORTANT: Plesk Single Domain Windows Hosting Package User Guide
      • RESELLERS: Read this to Setup your Single Domain Windows Hosting Business
    • Legacy Web Hosting
      • Using the Web Hosting Service
      • Listing, Searching and Managing Web Hosting Orders
      • Web Hosting Service Guide
        • How can I view my website in a browser if my domain is pointing elsewhere?
        • SSL
          • Issues that Digital Certificates Address
          • Activate SSL for your Hosting Package
          • Certificate Authority
          • Generating a Certificate Signing Request (CSR)
          • Installing your Digital Certificate
          • Generating a Self-signed Certificate
          • Uninstalling your Digital Certificate
          • Installing your Intermediate CA Certificate or CA Bundle
        • Back-up your Website
          • Adding a Backup Policy
          • Listing/Modifying and Deleting Backup Policies
        • Domain Aliases
          • Domain Alias
          • Adding Domain Aliases
        • Managing your Plesk Windows Hosting package
          • Accessing/Managing your Plesk Windows Hosting package
          • IMPORTANT: Plesk Windows Hosting package User Guide
        • Managing your cPanel Linux Hosting package
          • Accessing/Managing your cPanel Linux Hosting package
          • IMPORTANT: cPanel Linux Hosting package User Guide
          • Migrating your cPanel Linux Hosting package from another Web Hosting company to Answerable.com
      • Upgrading / Downgrading a Web Hosting Order
      • Legacy Web Hosting Deprecation
      • DNS for Web Hosting
    • Sample Scripts
      • Linux Hosting related Scripts
        • PHP-based Form Mail (Feedback) Script
        • Perl-based Form Mail (Feedback) Script
        • PHP Script to Test MySQL Database Connectivity
      • Windows Hosting related Scripts
        • Collaboration Data Objects (CDO)
        • ASP Script to Test MSSQL Database Connectivity
    • Uploading Content to your Website
      • Configuring and using various FTP Clients
        • Should I use Active or Passive mode for FTP?
        • Using FTP software to manage your Content
          • CuteFTP
          • Core FTP
          • SmartFTP
          • WinSCP
          • FileZilla
      • File/Folder Permissions and Groups
      • Do you allow Anonymous FTP?
    • Email Hosting
      • Using the Email Hosting service
      • Email Administrator's Guide - Create and Manage Accounts
        • Managing Mailing Lists
      • Email User's Guide - Access your Email
        • Configuring different Email Clients to send/receive Email
        • Accessing your Email from the Webmail Interface
        • Auto-responders
      • Email Hosting Caveats
        • File extensions that are not allowed as attachments
      • DNS for Email Hosting
      • Domain / URL Forwarding for Email Hosting
      • Personal Email Deprecation
    • Website Builder
      • Setting up your Website Builder Order
      • RESELLERS: Read this to Setup your Website Builder Business
      • DNS for Website Builder
    • Hosting Caveats
      • Purchasing a Hosting Order for Internationalized Domain Name (IDN)
      • Modifying the hosts file
      • Ports open for outgoing connections
      • Debugging Perl/CGI Scripts
      • SMTP Server settings for sending mails through your website
      • Switching PHP Version
      • Shared Hosting Limitations
      • SSH Access
      • SymLinks Settings of cPanel Linux Hosting packages
      • Creating and Restoring Backups in cPanel
      • Creating and Restoring Backups
      • Restriction on upload of executable files under Windows Hosting
      • HTTP to HTTPS Redirection - Apache
      • HTTP to HTTPS Redirection - IIS
      • How do I set the default page?
      • How do I unblock port 80/443 ?
      • How do I add custom error pages for Linux hosting?
      • How do I add custom error pages for Windows hosting?
      • Enable Cloudflare on cPanel
      • Varnish
      • How do I change the Primary domain of my hosting plan?
      • Managing registered email address for scripts
      • Unblocking Email Accounts in cPanel
  • Order Management
    • Listing, Searching and Managing your Orders
    • Locating the Name Servers or DNS Records to Use
    • Directory and File Structure - Linux
    • Directory and File Structure - Windows
    • Enabling SSL or a Dedicated IP Address
    • Renewal Reminder for Orders
    • Renewing, Deleting your Order
    • Upgrading / Downgrading an Order
    • Suspending / Unsuspending an Order
    • Moving or Pushing an Order from one Customer Control Panel to another
    • Bulk Actions
      • Registering Domain Names in Bulk
      • Transferring Domain Names in Bulk
      • Renewing Orders in Bulk
      • Suspending or Unsuspending Orders in Bulk
      • Locking or Unlocking Domain Names in Bulk
      • Modifying Name Servers in Bulk
      • Modifying Contacts in Bulk
      • Enabling / Disabling Theft Protection in Bulk
      • Privacy Protecting Domain Names in Bulk
      • Moving Domain Names in Bulk
      • Listing All Running Bulk Actions
  • DNS
    • DNS and types of Resource Records Answerable.com allows
    • Using the DNS Service
    • Locating the DNS Service Interface
    • Managing DNS Resource Records
    • DNS Caveats
      • No NS A records at Nameservers Failure Message
  • Accessing your Domain Backorder
  • Domain Backorder Setup Guide
  • FAQ
  • Domain / URL Forwarding
    • Using the Domain Forwarding Service
    • Locating the Domain Forwarding Service Interface
    • Managing the Domain Forwarding Service
    • Domain / URL Forwarding Caveats
      • No NS A records at Nameservers Failure Message
  • Free Email Service
    • Using the Free Email Service
    • Locating the Free Email Service Interface
    • Managing the Free Email Service
    • Free Email Service Caveats
      • No NS A records at Nameservers Failure Message
  • Customer Control Panel Guide
    • Creating a Demo Customer Account
    • Logging into the Control Panel
    • Your Profile and Settings
      • Changing your Control Panel Username, Mobile Number and other Contact Details
      • Changing your Control Panel Password
      • Changing your Personal Identification Number (PIN)
      • Setting your Email Preferences
      • Setting your SMS Preference
      • Setting your Language Preferences
    • 2-Step Verification
      • FAQs
      • How do I enable 2-Step Verification?
      • How do I disable 2-Step Verification?
    • Manage Billing
      • Adding Funds in your Debit Account
      • Executing an Order / Balancing an Invoice or Debit Note
      • Cancelling an Order / Invoice
      • Requesting Refund from Answerable.com
      • Listing / Searching your Transactions
      • Locked Funds
      • EU VAT FAQs
      • Service Tax FAQs
      • GST FAQs
      • VAT for Russia FAQs
    • Listing All Orders under your Customer Account
    • Viewing your Login History
    • Viewing all important Announcements posted in your Control Panel
    • Customer Control Panel Caveats
      • Restriction on Change of Country and Legal Name
      • Session Timeout

Read this First: Reseller Account Startup Guide

Upon activating your Reseller account with Answerable.com, you need to make the following settings within your Reseller Control Panel to begin selling Products to your Customers and Sub-Resellers:

Select your Selling and Accounting Currency (Anchor: currency)

At the time of sign-up, you must carefully select your desired Selling and Accounting Currency.

  • Selling Currency: Your Selling Currency is the currency in which you wish to sell your Products and Services to your Customers and Sub-Resellers.

  • Accounting Currency: Your Accounting Currency represents the currency of the Country where your business is based or from where you would be filing your taxes from.

Note

Restrictions related to modifying your Selling and Accounting Currency

Add Funds in your Reseller Account (Anchor: funds)

To let your Customers and Sub-Resellers buy Products and Services through you, you need to add and maintain sufficient funds in your Reseller Account with Answerable.com. See details

Products and Services Signup and their Configuration (Anchor: signup)

Answerable.com offers a wide array of Products and Services that you can choose to sell. When you signup for a Reseller Account with us, you are automatically signed up for all Products and Services. This allows your Customers and Sub-Resellers to purchase all Products and Services from you.

However, you if do not wish to sell one or more of these Products/Services, you need to manually revoke signup for that Product/Service from your Control Panel. See details

You also need to configure various settings for these Products and Services before you get started.

Note
  • As a Reseller of Answerable.com, you will be automatically signed up for Domain Forwarding, Mail Forwarding and DNS Services. These Services will be provided free upon purchasing any other Product/Service offered by Answerable.com and can not be purchased independently.

  • Upon signing up for any Product/Service, you may consider setting up a Tax rule to collect taxes from your Customers and Sub-Resellers. See details

Domain Registration (Anchor: domainname)

Domain Registration Reseller Setup Guide

Single Domain Linux Hosting (Anchor: singledomainlinuxhosting)

Single Domain Linux Hosting Reseller Setup Guide

Single Domain Windows Hosting (Anchor: singledomainwindowshosting)

Single Domain Windows Hosting Reseller Setup Guide

Web Services (Anchor: hosting)

Email Hosting, Web Hosting and Website Builder Reseller Setup Guide

Configure your Website

Answerable.com offers you the following options for integrating these Products and Services with your Website:

Setup SuperSite for your Customers (Anchor: supersite)

You may use our ready-made private labeled SuperSite for all your retail business. See details

It is recommended that you undertake the following on your SuperSite to improve your Customer's experience:

  • Brand the URL for your SuperSite. See details

    Note

    Branding your SuperSite URL Video

  • Customize the Header and Footer of your SuperSite. See details

  • Specify the Additional Payment Options for your Customers/Sub-Resellers in the SuperSite. See details

  • Customize the content of the Static bar on your SuperSite. See details

  • Customize the content of the Contact Us page on your SuperSite. See details

And/Or

Setup PartnerSite to attract Sub-Resellers (Anchor: partnersite)

You may use our ready-made private labeled PartnerSite for all your wholesale business. See details

It is recommended that you undertake the following on your PartnerSite:

  • Change the URL for your PartnerSite. See details

  • Customize the Header and Footer of PartnerSite. See details

  • Specify the Additional Payment Options for your Customers/Sub-Resellers in the SuperSite. See details

And/Or

Use our HTTP API to integrate the Products and Services with your own website (Anchor: api)

Along with your Reseller account, you get a comprehensive HTTP API. All Resellers have API access to the system. Every functionality of the system is available as an API call. See details

Note

The API Integration method is recommended only if you have a proficient software development team.

Configure Control Panels for your Customers and Sub-Resellers (Anchor: cp)

Answerable.com provides you with comprehensive private-labeled Control Panel for your Customers and Sub-Resellers, in order to manage the Products and Services they purchase from you. You may either:

Use our ready-made private labeled Control Panels

The Control Panels allow your Customers and Sub-Resellers to place, manage, upgrade, downgrade, use, renew, delete, suspend/unsuspend, lock their Orders for various Products and Services from a single management window.

It is recommended that you undertake the following if you are using our Control Panels:

  • Setup your Company logo within your Customers/Sub-Resellers Control Panels. See details

  • Customize the Footer of your Customer/Sub-Reseller Control Panels. See details

Or

Build your own Control Panels using our HTTP API (Anchor: owncp)

If you are already selling several other Products and Services to your existing clients through another interface/Control Panel and do not want to add the burden of introducing the new Control Panels to them, you could use our HTTP API to integrate provisioning and management of these Products and Services in your existing interfaces and Control Panels.

Answerable.com provides you a HTTP API, that you can use to integrate your Products, Services and Control Panels with the system.

Additional Information

HTTP API

Note

The API Integration method is recommended only if you have a large Customer base and employ the services of a proficient software development team.

Integrate your Customer Control Panels with your Website and Shopping Cart (Anchor: cart)

Once you have configured your Website and Control Panels for your Customers (as mentioned in the last 2 steps), you should configure the integration between the Customer Control Panels and your Website, so that your Customers get redirected from their Control Panels to your Website when they make any purchases. See details

Update your Contact Information

Personal Details (Anchor: personal)

Personal Information such as your Brand Name, your Website URL, your personal Language Preferences can be easily customized from your Reseller Control Panel. See details

Company Contact Information (Anchor: company)

The system automatically sends emails to your Customers and Sub-Resellers, from the e-mail addresses and From Names, specified in your Contact Information interface.

You should update the contact details of various departments (like Sales, Billing, Support) in your company, to ensure that all communication with your Customers and Sub-Resellers is carried out using your branded email addresses and email signatures. See details

Configure your Payment Collection Options

Setup your Online Credit Card Payment Gateway (Anchor: online)

The system allows you to integrate any Payment Gateway of your choice to collect money online from your Customers and Sub-Resellers. See details

Additional Information

Defining the Minimum Transaction Amount for a Payment Gateway Transaction

Specify Offline Payment Collection Methods for your SuperSite (Anchor: soffline)

Apart from collecting funds via a Payment Gateway, you should also describe other offline means (like Check, Wire) for receiving funds from your Customers, during their shopping process, within the SuperSite. See details

Specify Offline Payment Collection Methods for the Control Panel (Anchor: cpoffline)

You may also present within the Control Panels other offline means of receiving funds from your Customers and Sub-Resellers. See details

Configuring Payment Collection Parameters (Anchor: param)

You can let the system assist you, in collecting payments from your Customers by specifying appropriate Payment Collection Parameters for every Product and Service. See details

Configure Other Miscellaneous Options

Set your Funds Threshold Level (Anchor: threshold)

You should ensure that you always have a positive and healthy balance in your Advance Account with Answerable.com, to allow uninterrupted execution of your Customers and Sub-Resellers Orders. By setting a reasonably high Funds Threshold Level within your Control Panel, you allow the system to remind you via e-mails when your balance falls below this level. See details

Create Company Users (Anchor: user)

Create independent Control Panel logins for your staff in various departments (like Sales, Billing, Support), to enable them to effectively manage your business. See details

Sub-Reseller Signup options (Anchor: soptions)

The system lets you control Sub-Reseller sign-ups under you, in several ways. You should carefully choose the one that best fits your business. See details

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