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    • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
    • Transferring a Domain Name from Another Registrar to Answerable.com
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    • What are the permitted Countries of Operation?
  • Logging into the Control Panel
  • Domain Names
    • Listing, Searching and Managing Domain Registration Orders
    • Changing Name Servers of a Domain Name
    • Managing Whois or Contact Details of Domain Names
      • Modifying the Whois (Contact Details) of Domain Names
      • Modifying the Whois / Contact Details of a .UK Domain Name
      • Managing Contacts from within the Customer Control Panel
      • Hiding Contact Details through Privacy Protection in the Whois of a Domain Name
        • Defining Privacy Protection
        • How can People Contact you if you Enable Privacy Protection for your Domain Name?
        • Purchasing / Renewing Privacy Protection
        • Enabling/Disabling Privacy Protection for a Domain Name
        • How can you Enable/Disable Privacy Protection of Multiple Domain Names?
      • Resellers: Controlling the display of your Brand Name in the Whois Lookup Results for .COM / .NET Domain Names
      • Checking the Whois for a Domain Name
      • Hiding/Publishing Registrant Organization in the Whois of a Domain Name
      • Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name
      • Hiding/Publishing Contact Details in the Whois of a .CA Domain Name
    • Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
    • GDPR
      • What is GDPR?
      • Managing GDPR Protection settings
    • Transferring a Domain Name
      • Confirming if a Domain Name can be Transferred
      • Transferring a Domain Name from Another Registrar to Answerable.com
        • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
        • Transferring your Domain Name
        • Transferring a .UK Domain Name
        • Bulk Transfer
        • Cancelling a Domain Name Transfer
        • Important - Domain Name Transfer Caveats
      • Transferring a Domain Name from Answerable.com to Another Registrar
        • Transferring a Domain Name to Another Registrar
        • Transferring a .UK Domain Name to Another Registrar
        • IMPORTANT: Domain Name Transfer Caveats
        • Fast Transfer
          • What is fast transfer?
          • How do I opt-in my domain name for Fast Transfer?
          • How do I find and opt-out names from the Fast Transfer service?
      • Domain Name Transfer Caveats
        • Understanding the Status of a Domain Name Transfer
        • Lost One Year when Transferring a Domain Name from One Registrar to Another
        • Domain Name Transfer Completed but Domain Name is Still Inactive
      • Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain Name
    • Deleting a Domain Name
    • Protecting/Locking a Domain Name
    • Domain Protect+
    • Registering and Managing Child Name Servers
    • Suspending / Unsuspending Domain Names
      • Suspending / Unsuspending a Domain Name
      • Bulk Suspension / Unsuspension of Domain Names
    • Renewing Domain Names
      • Renewing a Domain Name
      • Bulk Renewal of Domain Names
      • Understanding Domain Name Expiry and Display of a Parking Page
    • Domain Name System Security Extensions (DNSSEC)
      • What is DNSSEC?
      • Adding Delegation Signer (DS) Records
      • TLDs supporting DNSSEC
    • Domain Name Registration Default Settings
    • Viewing Action History
    • Restoring a Deleted Domain Name from the Redemption Grace Period
    • Domain Name Registration Caveats
      • Overview of TLDs (Domain Name Extensions)
      • Interpreting Domain Name Check Availability Results
      • Interpreting Order Locked In Processing Messages
      • Support for Internationalized Domain Names (IDN)
      • .ASIA Domain Name Rules/Requirements
      • .CA Domain Name Rules/Requirements
      • .CO Domain Name Rules/Requirements
      • Understanding .EU Domain Names
        • .EU Domain Name Rules/Requirements
        • Understanding .EU Domain Name Contacts
      • .JOBS Domain Name Rules/Requirements
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      • .MOBI Domain Name Rules/Requirements
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      • .TEL Applications
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      • Identifying CentralNic Domains
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    • Whois Data Verification
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    • DNS
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  • Hosting
    • Single Domain Linux Hosting
      • Accessing your Single Domain Linux Hosting Package
      • IMPORTANT: cPanel Single Domain Linux Hosting Package User Guide
      • RESELLERS: Read this to Setup your Single Domain Linux Hosting Business
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      • IMPORTANT: Plesk Single Domain Windows Hosting Package User Guide
      • RESELLERS: Read this to Setup your Single Domain Windows Hosting Business
    • Legacy Web Hosting
      • Using the Web Hosting Service
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      • Web Hosting Service Guide
        • How can I view my website in a browser if my domain is pointing elsewhere?
        • SSL
          • Issues that Digital Certificates Address
          • Activate SSL for your Hosting Package
          • Certificate Authority
          • Generating a Certificate Signing Request (CSR)
          • Installing your Digital Certificate
          • Generating a Self-signed Certificate
          • Uninstalling your Digital Certificate
          • Installing your Intermediate CA Certificate or CA Bundle
        • Back-up your Website
          • Adding a Backup Policy
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        • Domain Aliases
          • Domain Alias
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          • Accessing/Managing your Plesk Windows Hosting package
          • IMPORTANT: Plesk Windows Hosting package User Guide
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          • IMPORTANT: cPanel Linux Hosting package User Guide
          • Migrating your cPanel Linux Hosting package from another Web Hosting company to Answerable.com
      • Upgrading / Downgrading a Web Hosting Order
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    • Sample Scripts
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      • Windows Hosting related Scripts
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    • Uploading Content to your Website
      • Configuring and using various FTP Clients
        • Should I use Active or Passive mode for FTP?
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          • CuteFTP
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      • File/Folder Permissions and Groups
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    • Email Hosting
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      • Email Administrator's Guide - Create and Manage Accounts
        • Managing Mailing Lists
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        • Configuring different Email Clients to send/receive Email
        • Accessing your Email from the Webmail Interface
        • Auto-responders
      • Email Hosting Caveats
        • File extensions that are not allowed as attachments
      • DNS for Email Hosting
      • Domain / URL Forwarding for Email Hosting
      • Personal Email Deprecation
    • Website Builder
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      • RESELLERS: Read this to Setup your Website Builder Business
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    • Hosting Caveats
      • Purchasing a Hosting Order for Internationalized Domain Name (IDN)
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      • HTTP to HTTPS Redirection - Apache
      • HTTP to HTTPS Redirection - IIS
      • How do I set the default page?
      • How do I unblock port 80/443 ?
      • How do I add custom error pages for Linux hosting?
      • How do I add custom error pages for Windows hosting?
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  • Order Management
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    • Directory and File Structure - Windows
    • Enabling SSL or a Dedicated IP Address
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    • Bulk Actions
      • Registering Domain Names in Bulk
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  • DNS
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      • No NS A records at Nameservers Failure Message
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      • No NS A records at Nameservers Failure Message
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Generate a Private Key and Certificate Signature Request (CSR) from your Web Server

Note

Prior to enrolling/reissuing/renewing a Certificate, you must generate a minimum of 2048-bit Private Key and CSR pair from your web server.

Digital IDs make use of a technology called Public Key Cryptography, which uses Public and Private Key files.

The Public Key, also known as a Certificate Signature Request (CSR), is the key that will be sent to thawte. The Public Key is generated on your server and validates the computer-specific information about your web server and Organization when you request a Certificate from thawte.

The Private Key will remain on the server and should never be released into the public. thawte does not have access to your Private Key. It is generated locally on your server and is never transmitted to thawte. The integrity of your Digital ID depends on your Private Key being controlled exclusively by you.

A CSR can not be generated without generating a Private Key file. Similarly the Private Key file can not be generated without generating a CSR file. In certain web server software platforms like Microsoft IIS, both are generated simultaneously through the Wizard on the web server.

Typically, you will be prompted to enter the following information about your Organization in order to generate the Private Key and CSR (Public Key) pair from the web server:

  • Organization Name

  • Organizational unit: This maybe either a Sole Proprietorship, Trading As, University Department, University Administration, Government Department, Doing Business As, University Faculty, Public (Listed) Company, Private (Unlisted) Company, Registered Non Profit Organization, Non-Government Organization, Interest Group, Registered Charity.

  • Country Code

  • State or Province

  • Locality

  • Common Name: This is the name that distinguishes the Certificate best, and ties it to your Organization. Here you need to enter your exact host and domain name that you wish to secure. This may also be the root server or intranet name for your Organization.

    Example:

    • If you wish to secure www.yourdomain.com, then you need to enter www.yourdomain.com as the Common Name. If you just enter yourdomain.com as the Common Name (without the host www), then the Certificate will only get issued to yourdomain.com. Similarly, if you need to secure pay.yourdomain.com, then you need to mention the Common Name as pay.yourdomain.com.

    • If you are buying a Wildcard Server Certificate for securing all sub-domains of your domain name yourdomain.com, then you need to enter the Common Name as *.yourdomain.com; otherwise you will get an error while submitting your CSR.

You need to get in touch with your Web Hosting provider and request them to generate a CSR for your business after supplying them the above mentioned information. If you have bought Web Hosting for this domain name with Answerable.com, then you may generate a CSR yourself from your own Control Panel.

Note

Generating a CSR for your domain name hosted with Answerable.com

Private Key and Certificate Signature Request (CSR) generation instructions for different types of web servers

Attention
  • While generating a Certificate Signature Request (CSR) for a domain name hosted on a Windows server, you need to set a Password that contains only alphanumeric characters. If non alphanumeric characters are included, you will encounter the below error message while enrolling/reissuing/renewing your Digital certificate:

    CSR contains unsupported extensions

  • You need to use a valid 2-letter country code while generating a Certificate Signature Request (CSR).

    Additional Information

    List of valid Country Codes

    Otherwise, you will encounter the below error message while enrolling/reissuing/renewing your Digital certificate:

    CSR contains an invalid 2-letter country code

    This message is also encountered if your generate a Certificate Signature Request (CSR) on an IIS Server, using the Renew Certificate option. Hence, this option is not to be selected while generating the CSR.

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