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  • Home
  • Frequently Asked Questions
    • Logging into the Control Panel
    • Changing Name Servers of a Domain Name
    • Managing DNS Resource Records
    • Using the Web Hosting Service
    • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
    • Transferring a Domain Name from Another Registrar to Answerable.com
    • Domain / URL Forwarding
    • Customer Control Panel Guide
    • Registering and Managing Child Name Servers
    • Using the DNS Service
    • DNS and types of Resource Records Answerable.com allows
    • Using the Free Email Service
    • Listing, Searching and Managing Domain Name Registration Orders
    • Uploading Content to your Website
    • Moving or Pushing a Domain Name from one Customer Control Panel to another
    • What are the permitted Countries of Operation?
  • Logging into the Control Panel
  • Domain Names
    • Listing, Searching and Managing Domain Registration Orders
    • Changing Name Servers of a Domain Name
    • Managing Whois or Contact Details of Domain Names
      • Modifying the Whois (Contact Details) of Domain Names
      • Modifying the Whois / Contact Details of a .UK Domain Name
      • Managing Contacts from within the Customer Control Panel
      • Hiding Contact Details through Privacy Protection in the Whois of a Domain Name
        • Defining Privacy Protection
        • How can People Contact you if you Enable Privacy Protection for your Domain Name?
        • Purchasing / Renewing Privacy Protection
        • Enabling/Disabling Privacy Protection for a Domain Name
        • How can you Enable/Disable Privacy Protection of Multiple Domain Names?
      • Resellers: Controlling the display of your Brand Name in the Whois Lookup Results for .COM / .NET Domain Names
      • Checking the Whois for a Domain Name
      • Hiding/Publishing Registrant Organization in the Whois of a Domain Name
      • Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name
      • Hiding/Publishing Contact Details in the Whois of a .CA Domain Name
    • Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
    • GDPR
      • What is GDPR?
      • Managing GDPR Protection settings
    • Transferring a Domain Name
      • Confirming if a Domain Name can be Transferred
      • Transferring a Domain Name from Another Registrar to Answerable.com
        • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
        • Transferring your Domain Name
        • Transferring a .UK Domain Name
        • Bulk Transfer
        • Cancelling a Domain Name Transfer
        • Important - Domain Name Transfer Caveats
      • Transferring a Domain Name from Answerable.com to Another Registrar
        • Transferring a Domain Name to Another Registrar
        • Transferring a .UK Domain Name to Another Registrar
        • IMPORTANT: Domain Name Transfer Caveats
        • Fast Transfer
          • What is fast transfer?
          • How do I opt-in my domain name for Fast Transfer?
          • How do I find and opt-out names from the Fast Transfer service?
      • Domain Name Transfer Caveats
        • Understanding the Status of a Domain Name Transfer
        • Lost One Year when Transferring a Domain Name from One Registrar to Another
        • Domain Name Transfer Completed but Domain Name is Still Inactive
      • Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain Name
    • Deleting a Domain Name
    • Protecting/Locking a Domain Name
    • Domain Protect+
    • Registering and Managing Child Name Servers
    • Suspending / Unsuspending Domain Names
      • Suspending / Unsuspending a Domain Name
      • Bulk Suspension / Unsuspension of Domain Names
    • Renewing Domain Names
      • Renewing a Domain Name
      • Bulk Renewal of Domain Names
      • Understanding Domain Name Expiry and Display of a Parking Page
    • Domain Name System Security Extensions (DNSSEC)
      • What is DNSSEC?
      • Adding Delegation Signer (DS) Records
      • TLDs supporting DNSSEC
    • Domain Name Registration Default Settings
    • Viewing Action History
    • Restoring a Deleted Domain Name from the Redemption Grace Period
    • Domain Name Registration Caveats
      • Overview of TLDs (Domain Name Extensions)
      • Interpreting Domain Name Check Availability Results
      • Interpreting Order Locked In Processing Messages
      • Support for Internationalized Domain Names (IDN)
      • .ASIA Domain Name Rules/Requirements
      • .CA Domain Name Rules/Requirements
      • .CO Domain Name Rules/Requirements
      • Understanding .EU Domain Names
        • .EU Domain Name Rules/Requirements
        • Understanding .EU Domain Name Contacts
      • .JOBS Domain Name Rules/Requirements
      • .ME Domain Name Rules/Requirements
      • .MOBI Domain Name Rules/Requirements
      • .NAME Domain Name Rules/Requirements
      • .NZ Domain Name Rules/Requirements
      • .PRO Domain Name Rules/Requirements
      • .PW Domain Name Rules/Requirements
      • .SC Domain Name Rules/Requirements
      • .TEL Applications
      • .TEL Domain Name Rules/Requirements
      • .UK Domain Name Rules/Requirements
      • .US Domain Name Rules/Requirements
      • .VC Domain Name Rules/Requirements
      • .CO.ZA Domain Name Rules/Requirements
      • .IN Restricted Email List
      • Identifying CentralNic Domains
      • Premium Domains
      • Sunrise Period
      • Identifying New gTLD Extensions
      • New gTLD Wishlist
    • Whois Data Verification
    • Whois Data Reminders
    • DNS
    • Domain / URL Forwarding
    • Domains Product Maintenance Notices
  • Hosting
    • Single Domain Linux Hosting
      • Accessing your Single Domain Linux Hosting Package
      • IMPORTANT: cPanel Single Domain Linux Hosting Package User Guide
      • RESELLERS: Read this to Setup your Single Domain Linux Hosting Business
    • Single Domain Windows Hosting
      • Accessing your Single Domain Windows Hosting Package
      • IMPORTANT: Plesk Single Domain Windows Hosting Package User Guide
      • RESELLERS: Read this to Setup your Single Domain Windows Hosting Business
    • Legacy Web Hosting
      • Using the Web Hosting Service
      • Listing, Searching and Managing Web Hosting Orders
      • Web Hosting Service Guide
        • How can I view my website in a browser if my domain is pointing elsewhere?
        • SSL
          • Issues that Digital Certificates Address
          • Activate SSL for your Hosting Package
          • Certificate Authority
          • Generating a Certificate Signing Request (CSR)
          • Installing your Digital Certificate
          • Generating a Self-signed Certificate
          • Uninstalling your Digital Certificate
          • Installing your Intermediate CA Certificate or CA Bundle
        • Back-up your Website
          • Adding a Backup Policy
          • Listing/Modifying and Deleting Backup Policies
        • Domain Aliases
          • Domain Alias
          • Adding Domain Aliases
        • Managing your Plesk Windows Hosting package
          • Accessing/Managing your Plesk Windows Hosting package
          • IMPORTANT: Plesk Windows Hosting package User Guide
        • Managing your cPanel Linux Hosting package
          • Accessing/Managing your cPanel Linux Hosting package
          • IMPORTANT: cPanel Linux Hosting package User Guide
          • Migrating your cPanel Linux Hosting package from another Web Hosting company to Answerable.com
      • Upgrading / Downgrading a Web Hosting Order
      • Legacy Web Hosting Deprecation
      • DNS for Web Hosting
    • Sample Scripts
      • Linux Hosting related Scripts
        • PHP-based Form Mail (Feedback) Script
        • Perl-based Form Mail (Feedback) Script
        • PHP Script to Test MySQL Database Connectivity
      • Windows Hosting related Scripts
        • Collaboration Data Objects (CDO)
        • ASP Script to Test MSSQL Database Connectivity
    • Uploading Content to your Website
      • Configuring and using various FTP Clients
        • Should I use Active or Passive mode for FTP?
        • Using FTP software to manage your Content
          • CuteFTP
          • Core FTP
          • SmartFTP
          • WinSCP
          • FileZilla
      • File/Folder Permissions and Groups
      • Do you allow Anonymous FTP?
    • Email Hosting
      • Using the Email Hosting service
      • Email Administrator's Guide - Create and Manage Accounts
        • Managing Mailing Lists
      • Email User's Guide - Access your Email
        • Configuring different Email Clients to send/receive Email
        • Accessing your Email from the Webmail Interface
        • Auto-responders
      • Email Hosting Caveats
        • File extensions that are not allowed as attachments
      • DNS for Email Hosting
      • Domain / URL Forwarding for Email Hosting
      • Personal Email Deprecation
    • Website Builder
      • Setting up your Website Builder Order
      • RESELLERS: Read this to Setup your Website Builder Business
      • DNS for Website Builder
    • Hosting Caveats
      • Purchasing a Hosting Order for Internationalized Domain Name (IDN)
      • Modifying the hosts file
      • Ports open for outgoing connections
      • Debugging Perl/CGI Scripts
      • SMTP Server settings for sending mails through your website
      • Switching PHP Version
      • Shared Hosting Limitations
      • SSH Access
      • SymLinks Settings of cPanel Linux Hosting packages
      • Creating and Restoring Backups in cPanel
      • Creating and Restoring Backups
      • Restriction on upload of executable files under Windows Hosting
      • HTTP to HTTPS Redirection - Apache
      • HTTP to HTTPS Redirection - IIS
      • How do I set the default page?
      • How do I unblock port 80/443 ?
      • How do I add custom error pages for Linux hosting?
      • How do I add custom error pages for Windows hosting?
      • Enable Cloudflare on cPanel
      • Varnish
      • How do I change the Primary domain of my hosting plan?
      • Managing registered email address for scripts
      • Unblocking Email Accounts in cPanel
  • Order Management
    • Listing, Searching and Managing your Orders
    • Locating the Name Servers or DNS Records to Use
    • Directory and File Structure - Linux
    • Directory and File Structure - Windows
    • Enabling SSL or a Dedicated IP Address
    • Renewal Reminder for Orders
    • Renewing, Deleting your Order
    • Upgrading / Downgrading an Order
    • Suspending / Unsuspending an Order
    • Moving or Pushing an Order from one Customer Control Panel to another
    • Bulk Actions
      • Registering Domain Names in Bulk
      • Transferring Domain Names in Bulk
      • Renewing Orders in Bulk
      • Suspending or Unsuspending Orders in Bulk
      • Locking or Unlocking Domain Names in Bulk
      • Modifying Name Servers in Bulk
      • Modifying Contacts in Bulk
      • Enabling / Disabling Theft Protection in Bulk
      • Privacy Protecting Domain Names in Bulk
      • Moving Domain Names in Bulk
      • Listing All Running Bulk Actions
  • DNS
    • DNS and types of Resource Records Answerable.com allows
    • Using the DNS Service
    • Locating the DNS Service Interface
    • Managing DNS Resource Records
    • DNS Caveats
      • No NS A records at Nameservers Failure Message
  • Accessing your Domain Backorder
  • Domain Backorder Setup Guide
  • FAQ
  • Domain / URL Forwarding
    • Using the Domain Forwarding Service
    • Locating the Domain Forwarding Service Interface
    • Managing the Domain Forwarding Service
    • Domain / URL Forwarding Caveats
      • No NS A records at Nameservers Failure Message
  • Free Email Service
    • Using the Free Email Service
    • Locating the Free Email Service Interface
    • Managing the Free Email Service
    • Free Email Service Caveats
      • No NS A records at Nameservers Failure Message
  • Customer Control Panel Guide
    • Creating a Demo Customer Account
    • Logging into the Control Panel
    • Your Profile and Settings
      • Changing your Control Panel Username, Mobile Number and other Contact Details
      • Changing your Control Panel Password
      • Changing your Personal Identification Number (PIN)
      • Setting your Email Preferences
      • Setting your SMS Preference
      • Setting your Language Preferences
    • 2-Step Verification
      • FAQs
      • How do I enable 2-Step Verification?
      • How do I disable 2-Step Verification?
    • Manage Billing
      • Adding Funds in your Debit Account
      • Executing an Order / Balancing an Invoice or Debit Note
      • Cancelling an Order / Invoice
      • Requesting Refund from Answerable.com
      • Listing / Searching your Transactions
      • Locked Funds
      • EU VAT FAQs
      • Service Tax FAQs
      • GST FAQs
      • VAT for Russia FAQs
    • Listing All Orders under your Customer Account
    • Viewing your Login History
    • Viewing all important Announcements posted in your Control Panel
    • Customer Control Panel Caveats
      • Restriction on Change of Country and Legal Name
      • Session Timeout

IMPORTANT: cPanel Linux Hosting package User Guide

The information listed below describes the various sections and buttons/features visible within your cPanel Linux Hosting package with Answerable.com. Clicking on the link besides the features listed below may require you to navigate to the precise documentation for cPanel ver. 11.40.

Accessing cPanel

Note

Various means for accessing cPanel

The cPanel Home Screen

Help

Clicking the Help button (or the Help link at the bottom of the screen) opens a pop-up window with information regarding the feature you have accessed within the cPanel interface. The contents of the Help menu change, depending on where you are in the interface.

Note

How-to for using the Help Documentation

Find

This functionality helps you to locate a feature within your cPanel.

Note

How-to for using the Find functionality

Frequently Accessed Areas

This feature lists your 5 most accessed features within your cPanel.

Note

How-to for Frequently Accessed Areas

Stats Menu

This feature lists details about your cPanel Linux Hosting package as well as versions of the software installed on this server.

Note

How-to for Stats Menu

Preferences

Video Tutorials

Within your cPanel and under this menu item you would find several video tutorials of cPanel features. However, only the following tutorials describe the features available within your cPanel:

  • My SQL: A guide to creating and modifying MySQL databases in cPanel.

  • Updating Your Contact Information: Change your contact information as well as preferences.

  • Shortcuts: Easily access your cPanel by adding cPanel shortcuts to your desktop or browser's bookmarks toolbar.

  • Subdomains: Learn all about creating and managing subdomains.

  • MySQL Wizard: Create and manage MySQL databases with this step by step wizard.

  • Parked Domains: Learn about creating and managing parked domains.

  • Redirects: Learn how to make a specific web page redirect to another page and display the contents of that page with redirects

  • Password Protect Directories: Learn how to limit access to a certain part of your site by requiring a user name and password to access a folder or folders from the web.

  • Hotlink Protection: Prevents other websites from directly linking to files on your website.

  • IP Deny Manager: Block a range of IP addresses to prevent them from accessing your site.

  • Site Software: Blogs, Bulletin Boards, CMS, Chat, Ecommerce, and more!

  • File Manager: Quickly manage all of your files with the new File Manager.

  • Backups: Download (to your computer) a zipped copy of either your entire site (your home directory, databases, email forwarders configuration, email filters configuration) or one of the previously mentioned parts of your site.

  • Ftp Accounts: Access your web site's files through FTP.

  • Web Disk: Easily drag and drop files to your hosting account.

Update Contact Info

This feature allows you to update your email address where you would want to be contacted about your package.

Note

How-to for using the Update Contact Info feature

Change Language

This allows you to change your cPanel interface display language.

Note

How-to for using the Change Language feature

Shortcuts

This functionality allows you to create a shortcut to your cPanel interface within your favorite web browser.

Note
  • How-to for using the Shortcuts feature

  • The shortcut for the webmail interface does not work at the moment.

Additional Information

Familiarizing yourself with the terminology listed within your cPanel

Files (Anchor: files)

FTP Accounts

This interface allows you to add and manage FTP accounts.

Note
  • How-to for cPanel FTP Accounts

  • In case of websites hosted on Answerable.com's cPanel Linux Hosting servers, uploading content is allowed only through FTPS on port 21. (Anchor: ftps)

    Some FTP clients support both FTPS modes: Explicit and Implicit. In such FTP clients, the Explicit (FTPES) mode needs to be selected.

  • FTP, FTPS and uploading content to your website using popular FTP clients

  • It is also recommended that you read about the cPanel Directory and File structure, to know where to upload your files and what extension to name them. See details

FTP Session Control

This feature displays information about and gives you control over who is connected to your account via FTP.

Note

How-to for FTP Session Control

Disk Space Usage

This feature displays information about how and how much disk space is being used by your website.

Note

How-to for Disk Space Usage

File Manager

This feature allows you to upload/manage files through your Web Browser itself.

Note

How-to for File Manager

Legacy File Manager

This is an older version of the File Manager feature.

Note

How-to for Legacy File Manager

Web Disk

This feature allows management of files directly through your computer's Operating System.

Note

How-to for Web Disk

Backup Wizard (Anchor: backup)

The Backup Wizard is a user-friendly interface for creating a backup of the entire site, a partial backup, or allowing a site restoration from the last backup you saved.

Note

How-to for Backup Wizard

Backups

This feature provides an interface for downloading and storing all or some of the website's files, databases, forwarders and filters.

Note

How-to for Backups

Logs

Bandwidth

This feature allows you to see how your website's bandwidth is being used.

Note

How-to for Bandwidth

Latest Visitors

This feature that displays information about the last 300 people to visit your site.

Note

How-to for Latest Visitors

Awstats

This feature allows you to access web statistics processed by the AWStats software.

Note

How-to for Awstats

Raw Access Logs

This feature allows you access to your website's logs for viewing and processing statistics offline.

Note

How-to for Raw Access Logs

Error Log

This feature displays the last 300 errors encountered by your website.

Note

How-to for Error Log

Security

Note

Answerable.com's cPanel Linux Hosting packages only support the SymLinksIfOwnerMatch option in the .htaccess file. See details

Password Protect Directories

This feature allows you to restrict access to certain parts of your website.

Note

How-to for Password Protect Directories

IP Deny Manager

This feature is capable of blocking a single IP address or a range of IP addresses from accessing your website.

Note

How-to for IP Deny Manager

SSL/TLS Manager (Anchor: digicert)

This feature allows you to manage SSL/TLS keys, certificates, and signing requests.

Note
  • Prior to installing/uploading a Digital Certificate, you need to enable SSL support for your cPanel Linux Hosting package through Answerable.com. See details

  • How-to for SSL/TLS Manager

HotLink Protection

This feature allows you to prevent other websites from stealing bandwidth of your package.

Note

How-to for HotLink Protection

Leech Protection

This feature allows you to prevent users from sharing passwords publicly.

Note

How-to for Leech Protection

Domains (Anchor: domains)

Subdomains

This feature allows you to create and manage sub-domains of the domain name for which you have purchased this cPanel Linux Hosting package. Sub-domains point to a directory within your public_html directory.

Note

How-to for Subdomains

Parked Domains

This feature allows you to create and manage domain names that you want to point/redirect to the domain name, for which you have purchased this cPanel Linux Hosting package.

Note
  • How-to for Parked Domains

  • For each Parked Domain, you would need to point this parked domain name to your primary domain name (for which you have bought cPanel Linux Web Hosting). In order to achieve this, you need to either:

    Option 1:

    On the existing Name Servers of the Parked Domain, create 2 Address Records (A Records) pointing to your primary domain name's IP Address. The Address Records can be viewed by clicking the Name Server Details link within the Order Details view page of the cPanel Linux Web Hosting package. Notice the first 2 Address Records and request your current DNS Service Provider to replicate them for your alias domain name.See details

    Option 2:

    If you have registered the Parked domain name through Answerable.com and your current DNS Service Provider does not allow you to create these Records, then you can follow the process listed below:

    • Search for the domain name for which you have purchased the Web Hosting package and go to the Order Details view. See details

    • Click the Name Server Details link and note the first 2 Address Records.

    • Replicate these Address Records for the Parked domain name that you wish to add to your cPanel Linux Web Hosting package, from within the DNS interface of the Parked domain name. See details

Redirects

This features allow you to create and manage domain redirection or domain forwarding for a Parked Domain.

Note
  • How-to for Redirects

  • For Redirection to work, the Parked Domain needs to point to the Primary domain name for which you have purchased a cPanel Linux Hosting package. To accomplish this you have the following 2 options:

    Option 1:

    On the existing Name Servers of the Parked Domain, create 2 Address Records (A Records) pointing to your primary domain name's IP Address. The Address Records can be viewed by clicking the Name Server Details link within the Order Details view page of the cPanel Linux Web Hosting package. Notice the first 2 Address Records and request your current DNS Service Provider to replicate them for your alias domain name. See details

    Option 2:

    If you have registered the Parked domain name through Answerable.com and your current DNS Service Provider does not allow you to create these Records, then you can follow the process listed below:

    • Search for the domain name for which you have purchased the Web Hosting package and go to the Order Details view. See details

    • Click the Name Server Details link and note the first 2 Address Records.

    • Replicate these Address Records for the Parked domain name that you wish to add to your cPanel Linux Web Hosting package, from within the DNS interface of the Parked domain name. See details

Databases

MySQL Database Wizard

This interface provides step by step instructions for setting up a MySQL database, along with the requisite accounts and privileges.

Note

How-to for Database Wizard

MySQL Databases

This feature allows you to create a database, add and manage users, check a database for errors, repair a database and link a database to an existing user account.

Note

How-to for MySQL Databases

phpMyAdmin

This tool allows you to manipulate MySQL databases from within your cPanel interface.

Note

phpMyAdmin

Remote MySQL

This feature allows you to configure databases to be accessed remotely, by other web servers.

Note

How-to for Remote MySQL

Software / Services

CGI Center

The cPanel CGI Center provides a few CGI scripts that can do many useful things for your website.

Note

How-to for CGI Center

Site Software

This interface allows you to add useful software to your website.

Note
  • How-to for Site Software

  • The Fantastico De Luxe (Anchor: fantastico) feature provides a wider array of scripts, that can be installed, upgraded and removed from your website with just a few clicks. We recommend clicking the Fantastico De Luxe button under the Software / Services section.

PHP PEAR Packages

Using these features you can add and manage PHP packages.

Note

How-to for PHP PEAR Packages

PHP Configuration

This feature allows you to view specific information about your server's PHP configuration.

Note

How-to for PHP Configuration

Perl Modules

This feature provides an interface for you to add and manage Perl modules.

Note

How-to for Perl Modules

Optimize Website

This feature can automatically compress content on your website, when that content is requested by visitors.

Note

How-to for Optimize Website

Advanced

Apache Handlers

This interface allows you to add and manage Apache handlers. Apache handlers control how your site's Apache web server software manages certain file types and file extensions.

Note

How-to for Apache Handlers

Index Manager

This interface allows you to configure how a directory index will appear to those who access it.

Note

How-to for Index Manager

Error Pages

This interface allows you to customize the appearance of your error pages. An error page informs a visitor when there is a problem accessing your site.

Note

How-to for Error Pages

Cron Jobs

This feature allows you to set scheduled tasks that take place at predefined times or intervals on the server.

Note

How-to for Cron Jobs

Network Tools

This area of cPanel's interface contains tools for retrieving network information.

Note

How-to for Network Tools

MIME Types

This feature allows you to create and manage MIME types. MIME types relay information to the browser about how to handle file extensions.

Note

How-to for MIME Types

DNS

To Manage DNS Records of your Domain Name

Note

Modifying the DNS Records created by our System for your cPanel Linux Hosting package may cause interruption to your hosting package.

  • Login to your Control Panel, search for the domain name for which you have purchased this cPanel Linux Hosting Order and go to the Order Details view. See details

  • Click the DNS Management link.

  • Click the Manage DNS link.

  • Through this interface you would be able to add/modify/delete DNS Resource Records.

    Additional Information

    DNS and the types of Resource Records supported by Answerable.com

    Adding/Modifying/Deleting various Resource Records

Email Hosting

Note

Managing your Email Hosting package with Answerable.com

Troubleshooting

Note

Troubleshooting issues

Answerable.com