Skip to main content

Header Reseller Branding

  • Home
  • Frequently Asked Questions
    • Logging into the Control Panel
    • Changing Name Servers of a Domain Name
    • Managing DNS Resource Records
    • Using the Web Hosting Service
    • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
    • Transferring a Domain Name from Another Registrar to Answerable.com
    • Domain / URL Forwarding
    • Customer Control Panel Guide
    • Registering and Managing Child Name Servers
    • Using the DNS Service
    • DNS and types of Resource Records Answerable.com allows
    • Using the Free Email Service
    • Listing, Searching and Managing Domain Name Registration Orders
    • Uploading Content to your Website
    • Moving or Pushing a Domain Name from one Customer Control Panel to another
    • What are the permitted Countries of Operation?
  • Logging into the Control Panel
  • Domain Names
    • Listing, Searching and Managing Domain Registration Orders
    • Changing Name Servers of a Domain Name
    • Managing Whois or Contact Details of Domain Names
      • Modifying the Whois (Contact Details) of Domain Names
      • Modifying the Whois / Contact Details of a .UK Domain Name
      • Managing Contacts from within the Customer Control Panel
      • Hiding Contact Details through Privacy Protection in the Whois of a Domain Name
        • Defining Privacy Protection
        • How can People Contact you if you Enable Privacy Protection for your Domain Name?
        • Purchasing / Renewing Privacy Protection
        • Enabling/Disabling Privacy Protection for a Domain Name
        • How can you Enable/Disable Privacy Protection of Multiple Domain Names?
      • Resellers: Controlling the display of your Brand Name in the Whois Lookup Results for .COM / .NET Domain Names
      • Checking the Whois for a Domain Name
      • Hiding/Publishing Registrant Organization in the Whois of a Domain Name
      • Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name
      • Hiding/Publishing Contact Details in the Whois of a .CA Domain Name
    • Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
    • GDPR
      • What is GDPR?
      • Managing GDPR Protection settings
    • Transferring a Domain Name
      • Confirming if a Domain Name can be Transferred
      • Transferring a Domain Name from Another Registrar to Answerable.com
        • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
        • Transferring your Domain Name
        • Transferring a .UK Domain Name
        • Bulk Transfer
        • Cancelling a Domain Name Transfer
        • Important - Domain Name Transfer Caveats
      • Transferring a Domain Name from Answerable.com to Another Registrar
        • Transferring a Domain Name to Another Registrar
        • Transferring a .UK Domain Name to Another Registrar
        • IMPORTANT: Domain Name Transfer Caveats
        • Fast Transfer
          • What is fast transfer?
          • How do I opt-in my domain name for Fast Transfer?
          • How do I find and opt-out names from the Fast Transfer service?
      • Domain Name Transfer Caveats
        • Understanding the Status of a Domain Name Transfer
        • Lost One Year when Transferring a Domain Name from One Registrar to Another
        • Domain Name Transfer Completed but Domain Name is Still Inactive
      • Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain Name
    • Deleting a Domain Name
    • Protecting/Locking a Domain Name
    • Domain Protect+
    • Registering and Managing Child Name Servers
    • Suspending / Unsuspending Domain Names
      • Suspending / Unsuspending a Domain Name
      • Bulk Suspension / Unsuspension of Domain Names
    • Renewing Domain Names
      • Renewing a Domain Name
      • Bulk Renewal of Domain Names
      • Understanding Domain Name Expiry and Display of a Parking Page
    • Domain Name System Security Extensions (DNSSEC)
      • What is DNSSEC?
      • Adding Delegation Signer (DS) Records
      • TLDs supporting DNSSEC
    • Domain Name Registration Default Settings
    • Viewing Action History
    • Restoring a Deleted Domain Name from the Redemption Grace Period
    • Domain Name Registration Caveats
      • Overview of TLDs (Domain Name Extensions)
      • Interpreting Domain Name Check Availability Results
      • Interpreting Order Locked In Processing Messages
      • Support for Internationalized Domain Names (IDN)
      • .ASIA Domain Name Rules/Requirements
      • .CA Domain Name Rules/Requirements
      • .CO Domain Name Rules/Requirements
      • Understanding .EU Domain Names
        • .EU Domain Name Rules/Requirements
        • Understanding .EU Domain Name Contacts
      • .JOBS Domain Name Rules/Requirements
      • .ME Domain Name Rules/Requirements
      • .MOBI Domain Name Rules/Requirements
      • .NAME Domain Name Rules/Requirements
      • .NZ Domain Name Rules/Requirements
      • .PRO Domain Name Rules/Requirements
      • .PW Domain Name Rules/Requirements
      • .SC Domain Name Rules/Requirements
      • .TEL Applications
      • .TEL Domain Name Rules/Requirements
      • .UK Domain Name Rules/Requirements
      • .US Domain Name Rules/Requirements
      • .VC Domain Name Rules/Requirements
      • .CO.ZA Domain Name Rules/Requirements
      • .IN Restricted Email List
      • Identifying CentralNic Domains
      • Premium Domains
      • Sunrise Period
      • Identifying New gTLD Extensions
      • New gTLD Wishlist
    • Whois Data Verification
    • Whois Data Reminders
    • DNS
    • Domain / URL Forwarding
    • Domains Product Maintenance Notices
  • Hosting
    • Single Domain Linux Hosting
      • Accessing your Single Domain Linux Hosting Package
      • IMPORTANT: cPanel Single Domain Linux Hosting Package User Guide
      • RESELLERS: Read this to Setup your Single Domain Linux Hosting Business
    • Single Domain Windows Hosting
      • Accessing your Single Domain Windows Hosting Package
      • IMPORTANT: Plesk Single Domain Windows Hosting Package User Guide
      • RESELLERS: Read this to Setup your Single Domain Windows Hosting Business
    • Legacy Web Hosting
      • Using the Web Hosting Service
      • Listing, Searching and Managing Web Hosting Orders
      • Web Hosting Service Guide
        • How can I view my website in a browser if my domain is pointing elsewhere?
        • SSL
          • Issues that Digital Certificates Address
          • Activate SSL for your Hosting Package
          • Certificate Authority
          • Generating a Certificate Signing Request (CSR)
          • Installing your Digital Certificate
          • Generating a Self-signed Certificate
          • Uninstalling your Digital Certificate
          • Installing your Intermediate CA Certificate or CA Bundle
        • Back-up your Website
          • Adding a Backup Policy
          • Listing/Modifying and Deleting Backup Policies
        • Domain Aliases
          • Domain Alias
          • Adding Domain Aliases
        • Managing your Plesk Windows Hosting package
          • Accessing/Managing your Plesk Windows Hosting package
          • IMPORTANT: Plesk Windows Hosting package User Guide
        • Managing your cPanel Linux Hosting package
          • Accessing/Managing your cPanel Linux Hosting package
          • IMPORTANT: cPanel Linux Hosting package User Guide
          • Migrating your cPanel Linux Hosting package from another Web Hosting company to Answerable.com
      • Upgrading / Downgrading a Web Hosting Order
      • Legacy Web Hosting Deprecation
      • DNS for Web Hosting
    • Sample Scripts
      • Linux Hosting related Scripts
        • PHP-based Form Mail (Feedback) Script
        • Perl-based Form Mail (Feedback) Script
        • PHP Script to Test MySQL Database Connectivity
      • Windows Hosting related Scripts
        • Collaboration Data Objects (CDO)
        • ASP Script to Test MSSQL Database Connectivity
    • Uploading Content to your Website
      • Configuring and using various FTP Clients
        • Should I use Active or Passive mode for FTP?
        • Using FTP software to manage your Content
          • CuteFTP
          • Core FTP
          • SmartFTP
          • WinSCP
          • FileZilla
      • File/Folder Permissions and Groups
      • Do you allow Anonymous FTP?
    • Email Hosting
      • Using the Email Hosting service
      • Email Administrator's Guide - Create and Manage Accounts
        • Managing Mailing Lists
      • Email User's Guide - Access your Email
        • Configuring different Email Clients to send/receive Email
        • Accessing your Email from the Webmail Interface
        • Auto-responders
      • Email Hosting Caveats
        • File extensions that are not allowed as attachments
      • DNS for Email Hosting
      • Domain / URL Forwarding for Email Hosting
      • Personal Email Deprecation
    • Website Builder
      • Setting up your Website Builder Order
      • RESELLERS: Read this to Setup your Website Builder Business
      • DNS for Website Builder
    • Hosting Caveats
      • Purchasing a Hosting Order for Internationalized Domain Name (IDN)
      • Modifying the hosts file
      • Ports open for outgoing connections
      • Debugging Perl/CGI Scripts
      • SMTP Server settings for sending mails through your website
      • Switching PHP Version
      • Shared Hosting Limitations
      • SSH Access
      • SymLinks Settings of cPanel Linux Hosting packages
      • Creating and Restoring Backups in cPanel
      • Creating and Restoring Backups
      • Restriction on upload of executable files under Windows Hosting
      • HTTP to HTTPS Redirection - Apache
      • HTTP to HTTPS Redirection - IIS
      • How do I set the default page?
      • How do I unblock port 80/443 ?
      • How do I add custom error pages for Linux hosting?
      • How do I add custom error pages for Windows hosting?
      • Enable Cloudflare on cPanel
      • Varnish
      • How do I change the Primary domain of my hosting plan?
      • Managing registered email address for scripts
      • Unblocking Email Accounts in cPanel
  • Order Management
    • Listing, Searching and Managing your Orders
    • Locating the Name Servers or DNS Records to Use
    • Directory and File Structure - Linux
    • Directory and File Structure - Windows
    • Enabling SSL or a Dedicated IP Address
    • Renewal Reminder for Orders
    • Renewing, Deleting your Order
    • Upgrading / Downgrading an Order
    • Suspending / Unsuspending an Order
    • Moving or Pushing an Order from one Customer Control Panel to another
    • Bulk Actions
      • Registering Domain Names in Bulk
      • Transferring Domain Names in Bulk
      • Renewing Orders in Bulk
      • Suspending or Unsuspending Orders in Bulk
      • Locking or Unlocking Domain Names in Bulk
      • Modifying Name Servers in Bulk
      • Modifying Contacts in Bulk
      • Enabling / Disabling Theft Protection in Bulk
      • Privacy Protecting Domain Names in Bulk
      • Moving Domain Names in Bulk
      • Listing All Running Bulk Actions
  • DNS
    • DNS and types of Resource Records Answerable.com allows
    • Using the DNS Service
    • Locating the DNS Service Interface
    • Managing DNS Resource Records
    • DNS Caveats
      • No NS A records at Nameservers Failure Message
  • Accessing your Domain Backorder
  • Domain Backorder Setup Guide
  • FAQ
  • Domain / URL Forwarding
    • Using the Domain Forwarding Service
    • Locating the Domain Forwarding Service Interface
    • Managing the Domain Forwarding Service
    • Domain / URL Forwarding Caveats
      • No NS A records at Nameservers Failure Message
  • Free Email Service
    • Using the Free Email Service
    • Locating the Free Email Service Interface
    • Managing the Free Email Service
    • Free Email Service Caveats
      • No NS A records at Nameservers Failure Message
  • Customer Control Panel Guide
    • Creating a Demo Customer Account
    • Logging into the Control Panel
    • Your Profile and Settings
      • Changing your Control Panel Username, Mobile Number and other Contact Details
      • Changing your Control Panel Password
      • Changing your Personal Identification Number (PIN)
      • Setting your Email Preferences
      • Setting your SMS Preference
      • Setting your Language Preferences
    • 2-Step Verification
      • FAQs
      • How do I enable 2-Step Verification?
      • How do I disable 2-Step Verification?
    • Manage Billing
      • Adding Funds in your Debit Account
      • Executing an Order / Balancing an Invoice or Debit Note
      • Cancelling an Order / Invoice
      • Requesting Refund from Answerable.com
      • Listing / Searching your Transactions
      • Locked Funds
      • EU VAT FAQs
      • Service Tax FAQs
      • GST FAQs
      • VAT for Russia FAQs
    • Listing All Orders under your Customer Account
    • Viewing your Login History
    • Viewing all important Announcements posted in your Control Panel
    • Customer Control Panel Caveats
      • Restriction on Change of Country and Legal Name
      • Session Timeout

Listing / Searching your Customers

You can any time have an entire list of the Customers under you, or you can even search for a Customer under your Resellership. You need to follow the steps mentioned below to achieve the same: 

  1. Login to your Reseller Control Panel. See details

  2. In the Menu, point to Customers and click List to view the entire list or point to Customers -> Search, if you are searching for a particular Customer.

  3. Search operation can be performed according to one or more of the following criteria:

    • Customer Ids (comma-separated): If you wish to search for a specific set of your Customers, then you need to specify their Ids as comma separated values. Leave this blank if you do not want to narrow your search.

    • Name: You can specify the Customers Name you wish to search by entering data in this box. Leave this blank if you do not want to narrow search.

    • Username (Email Address): You can specify the Customers Username (Email Address) you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.

    • Company: You can specify the Customers Company Name you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.

    • Country: You can specify the Customers Country you wish to search by selecting the name of a Country in this box. Leave this field at the Select a Country option, if you do not want to narrow your search.

    • Customer  Status: You can specify the Customers Status you wish to search by selecting one of the values (Any {except Deleted}, Active or Suspended) in the drop down menu. Select Any if you do not want to narrow your search.

    • Creation Date: The Creation Date indicates the date when a Customer signed up under you. You may select a pre-defined timeframe or specify your own date range. Select All (Slowest Search), to search all of your Customers.

    • Order By: You can sort the search results, by selecting one of these options.

    • Total Receipts Between - You can search a specific set of Customers who have deposited/done business with you to a specific figure. Leave this blank if you do not want to narrow your search.

  4. Clicking the Customer Name link will open the Customer Details view.

Additional Information

You can also use the Search Bar on the Control Panel home page to bring up the Customer Details view. This Search Bar will also be available on the topmost menu bar, in every page of the Reseller Control Panel.

  1. Provide the Customer Name / Email Address / ID in the search field.

  2. Select Customer from the drop-down menu.

  3. Click the Search button.

Attention

The Customer Details view will be displayed only in case of Customer is directly under you. Otherwise, the below message will be displayed -

No Customers Found

Answerable.com